Residents

Find clear and helpful answers to your most frequently asked questions.

Resident FAQs

At Personal Property Management, we value your comfort and satisfaction. This resource is designed to provide you with the clarity and support you deserve throughout your stay in your new home.

Applying and Resident Benefits

In order to be considered for a property represented by Personal Property
Management, LLC (PPM) the following criteria must be considered prior to
applying:

  • Applicant may not have a criminal conviction relating to sex crimes.
  • Applicant may not have had an eviction within the last 10 years. Pandemic moratorium excluded
  • Applicant may not currently owe money to a landlord or property manager. Pandemic moratorium excluded
  • Applicant must have verifiable income that represents 3 times the rental amount, i.e. pay stubs from two consecutive pay periods, supporting documents from other income sources.
  • Applicant must submit accurate and verifiable rental history.
  • Applicant must be at least 18 years of age.
  • Applicant must have a great credit 700 score or more. Less than this score may be subject to denial or additional deposits.

All applicants understand that a full background, criminal and eviction history will be checked. All applicants will be treated fairly and according to fair housing laws as set forth by state and federal government. If for any reason you are denied by PPM for tenancy, a letter of adverse action will be given to you and you will have the opportunity to appeal. It is our intention to make fair and reasonable decisions in all cases.

In order to sign a lease, you will need an Appfolio account.

To set up your account, you will receive an Online Portal Activation email or text message from Personal Property Management. Simply click on the “Activate Now” button in the email or follow the link provided in the email or text message to create a secure password and activate your portal.

At Personal Property Management, we strive to provide our residents with a top-tier living experience. We offer a range of benefits designed to enhance your rental experience:

  • Credit Building: We report every rent payment so you build credit. With average increases of 23 to 42 points in credit scores, you can potentially qualify for more financial opportunities.
  • Vetted Vendor Network: All service providers for your home undergo strict screening to meet our standards for insurance, licensing, and professionalism, ensuring quality service.
  • Renters Insurance Program: We’ve secured the industry-leading value policy from an A-rated carrier. You’ll benefit by being added to our master policy so all of your insurance requirements in the lease are met. If you want a retail individual policy, you can still get that at any time.
  • Move-In Concierge: One call sets up utility, cable, and internet services – and helps you get the best promos and discount codes available.
  • Filter Delivery Service: Changing filters is as easy as opening the front door. This service helps you save up to $250/year and reduces the hassles of repairs.
  • $1M Identity Protection: 1 in 4 Americans are victims of identity fraud. All adult leaseholders get $1M coverage backed by AIG, monitoring through IBM’s Watson, and a dedicated, US-based Identity Restoration Specialist.
  • Resident Rewards Program: Rent day is now rewards day. You’ll get cash, giftcards, and exclusive discounts you can use to save on everyday expenses.
  • 24/7 Maintenance Coordination: It always seems like things happen after hours. This makes reporting those pesky maintenance issues easy and fast either online or by phone.
  • Online Portal: Access your documents and pay rent through our easy to use online portal.

These benefits are included in our required resident benefit package, which costs $35 per month.

As part of our resident benefits, we’ve secured the industry-leading value policy from an A-rated carrier. New residents are enrolled automatically for liability insurance coverage. By being added to our master policy, all of your insurance requirements in the lease are met.

If you have another qualifying rental insurance policy that meets coverage standards, you can opt out of this liability insurance coverage. Please use this link to upload your renters insurance policy annually.

Paying Rent and Appfolio

You can make a one-time payment or set up recurring payments in your Appfolio account. Please follow the instructions here.

If you have any inquiries regarding the management and updating of your Appfolio account, we encourage you to consult the official Appfolio guide for detailed assistance and step-by-step instructions.

Most questions are answered on the Appfolio website. For the fastest service and support, please start by reviewing the Appfolio guide here.

If you still have questions, please contact us.

Maintenance

Maintenance requests are handled directly through AppFolio. Please submit maintenance requests through your AppFolio Resident Portal.

If you still have questions, please contact us.

Outstanding resident services

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